If the exterior layer of the package seems damaged, please continue to open the package and investigate if the damage is also noticeable on the interior components (boxes and plastic collection tubes). If the damage is visible on the interior components, please contact us through the Chat (bottom right corner of your screen on our website, or Coach tab in the app) and we will help you as soon as possible.
My welcome pack arrived damaged. What should I do?
What to do if your microbiome, blood or DNA kit is damaged.
Written by Mark
Updated over 6 years ago